Privacy Policy
Last updated: 6 October 2026
Let Loose Festival respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or purchase tickets for Let Loose Festival.
For the purposes of UK data protection law, Let Loose Festival is responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: letloosefestival@gmail.com
Information We Collect
We may collect personal information when you use our website, contact us, sign up for updates or purchase tickets.
This may include:
Your name
Email address
Telephone number
Billing or transaction information
Information you provide when contacting us
Ticket purchase and booking information
Marketing preferences
Technical information such as your IP address, browser type, device information and how you use our website
We only collect information that is reasonably necessary for operating the festival, providing our services and communicating with you.
Ticket Purchases
Tickets for Let Loose Festival may be sold through Ticket Tailor.
When you purchase a ticket, information such as your name, email address, order details and other information required to process your booking may be collected through Ticket Tailor.
Payment information is processed by the relevant payment provider. Let Loose Festival does not normally receive or store your complete debit or credit card details.
Ticket Tailor and any payment providers used during checkout may process your information in accordance with their own privacy policies.
We may use information associated with your booking to:
Process and manage your ticket
Confirm your booking
Communicate important information about the festival
Respond to questions relating to your booking
Manage entry to the festival
Deal with refunds, cancellations or other ticketing issues
Meet our legal and financial obligations
Where this processing is necessary to provide your ticket or associated services, our lawful basis will generally be the performance of our contract with you.
Contacting Us
If you contact Let Loose Festival by email, through our website, social media or another method, we may retain the information you provide so that we can respond to your enquiry.
Our lawful basis for processing this information will normally be our legitimate interest in communicating with festival attendees, customers, suppliers and other people who contact us, or taking steps towards entering into a contract where appropriate.
Festival Communications
If you have purchased a ticket, we may contact you with information that is necessary for your attendance at the festival.
This could include information about entry, timings, venue arrangements, safety information, changes to the event, cancellations or other important updates.
These communications are considered part of providing the festival and are separate from optional marketing communications.
Marketing
Where you have chosen to receive marketing communications from us, we may use your contact details to send you information about Let Loose Festival, including announcements, ticket releases, future events and other relevant updates.
Where consent is required, we will only send these communications where you have given us permission to do so.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting letloosefestival@gmail.com.
Withdrawing your consent will not affect any processing that took place before your consent was withdrawn.
Website Analytics
We may use website analytics to understand how visitors use our website. This can include information such as pages visited, approximate location, device type, browser, referral source and how visitors interact with the website.
This information helps us understand how the website is being used and improve its performance and content.
Where analytics technologies require consent, they will only be used after the appropriate consent has been provided.
Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites function correctly, remember preferences and provide information about how a website is being used.
Some cookies are necessary for the website to operate and do not require consent. Other cookies, including certain analytics, advertising or performance cookies, may require your permission before they are placed on your device.
Where required, you can accept or reject non essential cookies using the cookie controls provided on our website.
You can also control cookies through your browser settings, although disabling certain cookies may affect how parts of the website function.
How We Use Your Information
We may use your personal information to:
Process and manage ticket purchases
Provide information about the festival
Respond to enquiries
Provide customer support
Manage admission and festival operations
Send marketing communications where permitted
Improve our website and services
Prevent fraud or misuse of our services
Maintain appropriate business and financial records
Meet legal, regulatory and safety requirements
We will only process your personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include your consent, fulfilling a contract with you, complying with a legal obligation or pursuing our legitimate interests in operating and promoting Let Loose Festival.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted organisations that help us operate Let Loose Festival and provide our services. These may include:
Ticketing providers
Payment processors
Website and hosting providers
Email and communication providers
Professional advisers
IT and technical service providers
Event contractors and service providers where necessary
We may also disclose information where required by law, regulation, court order or a relevant public authority.
Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.
International Data Transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The amount of time information is retained may depend on the type of information, our relationship with you and any legal, accounting, tax, insurance or regulatory requirements that apply.
When personal information is no longer required, we will take reasonable steps to delete it securely or anonymise it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your personal information
Request the transfer of certain information to you or another organisation
Withdraw your consent where we rely on consent to process your information
Some of these rights only apply in particular circumstances.
To exercise any of these rights, please contact letloosefestival@gmail.com.
Right to Object
You have the right to object to certain processing of your personal information where we rely on legitimate interests as our lawful basis.
You also have the right to object to your personal information being used for direct marketing purposes.
Please contact letloosefestival@gmail.com if you wish to exercise this right.
Complaints
If you have concerns about how we use your personal information, please contact us first at letloosefestival@gmail.com so that we can investigate.
You also have the right to raise a complaint with the Information Commissioner's Office, the UK's independent data protection regulator.
Information about your rights and how to make a complaint is available from the Information Commissioner's Office.
Third Party Websites
Our website may contain links to third party websites or services.
Let Loose Festival is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the festival, our website, the services we use or applicable legal requirements.
Any updated version will be published on this website with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how Let Loose Festival handles your personal information, please contact:
Let Loose Festival
Email: letloosefestival@gmail.com